At Air Beds Unlimited we have a very Straight Forward Approach to Doing Business! Simply, we will strive to provide you, our customers, the Best Air Beds, Air Mattresses, Adjustable Bed Frames and Replacement Air Bed Parts, with the Best Customer Service, at the Guaranteed Best Prices!
WE ARE AIR BED SPECIALISTS! When you buy your Ultimate Sleep System Air Mattress, Adjustable Bed Frames or Replacement Parts from us, you can rest assured, that A COMPANY THAT HAS BEEN IN BUSINESS FOR OVER 38 YEARS, BACKS YOU!
We don't have to pay for all of their Expensive Overhead! We don't spend over $60,000,000.00+ on all of those TV Ads, Infomercials, Celebrities, Newspaper Print Ads, Direct Mailers, Catalogs and CD's. We also do not have 425, Very Expensive Mall Locations and Thousands of Very Well Paid, Commissioned, Sales Personnel, so...
We Can Pass On The Savings,
And Not The Expensive Overhead,
WE ARE SO CONFIDENT ABOUT OUR LOW PRICING, WE GLADLY OFFER THE FOLLOWING PRICE GUARANTEE: "If you find the same product, from a established retailer for less, WE WILL BEAT THEIR PRICE (Up to 30 Days After Purchase) BY 10% OF THE PRICE DIFFERENCE*". THIS "PRICE GUARANTEE" INCLUDES THOSE "DEALERS" WHO ARE AFRAID OF PUBLISHING THEIR PRICES ON-LINE!
Many of these companies don't even bother spending the small amount of dues required to belong to the RESPECTED and UNBIASED BBB! Why would they not be BBB members?? Are they hiding something?? Some companies will even publish an Unauthorized BBB Logo on their Web Site, which does not link immediately to the OFFICIAL BBB REPORT ON THE COMPANY. The BBB now rates companies from A+ thru F or an even worse, UNRATED or REVOKED .
Our" A+" BBB RATING is the Highest Possible Rating Available!
A COUPLE WORDS OF CAUTION HERE: Be Careful About Including Your Phone Number on Anyone's "FREE INSTANT PRICE QUOTE" Form! That is unless, you don't mind being relentlessly hounded and harassed, by commissioned sales people, who will refuse to take "Let me talk it over with my ..... " or "think about it", as an answer!
We find it interesting that some Air Bed "Dealers" have a return policy that is even longer than they have been in business, selling Air Beds! What happens when these "Air Bed Dealers" start getting air beds returned in 60-90 Days, 9 months or in a year from now? Why should they care and what do they do with all of the returns? Just ask customers who bought the Dream Number beds. We have had customers who have received obviously refurbished beds from our competition, that were sold as new beds! Will they even be in business in a couple of months or in a year from now??? Dream Number isn't! Are you, the consumer, willing to take that chance? Incidentally, our return rate is less than 1/4 of 1 percent!
In your Internet Air Bed Shopping, you may have run across the (Unbiased?) "Air Bed Buyers Guide" web site, who have never sold an Air Bed in their existence! (They sell only Foam Products.) We have found that they are finally disclosing to their readers, that they get paid a finders fee, after a customer that clicks the "Guides Recommended Site", purchases any of the recommended sites products. Common Sense tells you that someone paying a fee for the "Air Bed Buyers Guide" recommendation, HAS to influence the "Guides" decision to recommend! As the "Guide" says, "I had plenty of other companies wanting to do some sort of referral deal." It is just that, a "Referral Deal", based on a finders fee. We were one of those companies that was approached by the "Guide", and after finding out how much they wanted as a "Referral Fee", we flatly turned them down!
Incidentally, from FDA Website, the FDA DOES NOT "APPROVE" health care facilities, laboratories, or MANUFACTURERS. Also, be careful about buying a bed where only one pump is offered. Just because a pump has a Digital Readout, does not necessarily make it a good pump! Companies can offer you Very Underpowered Pumps and same themselves a lot of money.
Freight on all Air Bed Parts, Air Beds and Adjustable Bed Frame orders, will almost always be FREE (contiguous 48 states only**). Also, We are not Required to Collect Sales Tax, Unless You Live In The Beautiful State of COLORADO.
We are very pleased to to announce that Air Beds Unlimited has been chosen by the State Department, as the Exclusive Air Bed Mattresses offered for all of the U.S. Embassy Personnel's Housing, World Wide!
When you purchase your New Air Bed, Adjustable Bed Frame or Air Bed Replacement Parts from Air Beds Unlimited, SHIPPING WILL ALMOST ALWAYS BE FREE.** The usual delivery time, from the time your order is placed, to your home, will be within 7-12 business days. This time frame is only an approximation, as delivery times are usually, but not always, shorter. "White Glove" Deliveries may take somewhat longer, as we have to coordinate delivery and setup, with our White Glove Partners. We do not have to "Custom Order or Specially Make" your new Air bed. We stock all of the products that are shown on our web site! Air Bed "Dealers" who claim to have to Special Order/Build your Air Bed, are just using YOUR MONEY to pay for their older air bed orders! THAT IS NOT RIGHT! Foundations, adjustable bed frames and accessories will also be delivered free** with the purchase of your complete Ultimate Sleep System Air Bed.
We will normally, unless there is a temporary back-order of a non-essential part or accessory, ship your Ultimate Sleep System Air Mattress in its entirety. There are usually 1-4 Boxes. If your Air Bed is shipped via a "Common Carrier or Truck Line" a shipping representative or scheduler will contact you, at least a day before your delivery, to schedule a convenient time for your order to be delivered and for someone to be present to Inspect The Boxes and sign a "Bill of Lading", noting if there is any outside damage to the boxes. Normal Fed Ex shipping does not schedule delivery times but Fed Ex Freight will. Regular ground shipping, via a trucking company, is guaranteed to the curb only BUT most drivers will dolly your air bed to the nearest door. Customer's who give us their e-mail address will be notified how your order was shipped, with the corresponding Pro# or Tracking#. If your order is shipped via a Truck Line, you will also be able to contact the Common Carrier directly. Your e-mail address will never be revealed to any third party.
Our Free Shipping Program is only available in the contiguous 48 states. **If you live on an island, a military base or a very remote area (where a truck cannot maneuver), a partial shipping charge may apply. If there are ANY unusual conditions regarding your delivery, please make sure and discuss those conditions with a representative. For shipping to Alaska, Hawaii, Puerto Rico, Canada, Mexico or anywhere else outside of the lower 48 States, please contact us at 1 866 925-3737 Ext. 3 or through our Contact Us Page, during our normal business hours of 8:00 AM-7:00PM, Mountain Time, prior to placing your order. We also cannot ship beds to standard USPS, P.O. Boxes, BUT We Are More Than Happy to Ship to APO/FPO/DPO Addresses! Small parts, shipped via USPS, can be delivered to P.O. Boxes. For an additional fee and to limited areas, we also offer a "White Glove" Delivery and Set-Up. This service includes 1-2 delivery people who will unpack your Ultimate Sleep System Air Bed, do initial assembly and haul off all the product cartons. The only thing you have to do is provide an empty space for your New Ultimate Sleep System Air Bed, to be set up. The "White Glove" Service does not include furniture rearrangement, nor does it include removal of your old mattress. Disposal service of your old mattress can be arranged, for an additional fee. The cost for White Glove Service is $299.00 and may not be available in all areas. We also offer a "Threshold Delivery" which is "guaranteed" into the garage. That cost is $50.00. If you live in a remote area, please contact us prior to ordering "White Glove" or "Threshold" Delivery, so that we may discuss these service availabilities. Shipping costs, on any orders that are returned or refused, are the customer's responsibility.
At the time of your delivery, please check that there is no freight damage. If you see any damage, tears, holes, bent corners or ANY Potential Freight Damage, NOTE IT ON THE "Bill of Lading" and ACCEPT THE SHIPMENT. If you are concerned about accepting the shipment, Call Us Immediately! In the extreme unlikelihood that damage is found, once the boxes are unpacked, contact us immediately!
Order Cancellation and Parts Return Policy:
If an order is cancelled after shipment or the shipment is refused upon delivery (other than refusal for freight damage), the customer will be responsible for All Freight Charges to the customer and back to our return warehouse and a Mandatory 15% restocking fee. This policy applies to all orders, including 'White Glove" orders and orders that qualified for free delivery. Separate Parts bought are Not Covered under the 30 Night Sleep Trial Program. Any returned accessories/parts, including but not limited to, Bed Legs, Air Chambers, Pumps, etc., will also incur a 15% restocking fee, plus deduction of the the original freight charges that were incurred by Air Beds Unlimited. Please, before ordering parts for your air bed, contact one of our consultants to make sure our parts are compatible with your needs! There will be no charge for orders that are cancelled, via e-mail, in the first 24 hours after order placement and before the order has been shipped, unless an American Express Card has been used for payment. American Express keeps all charges, even if an order has been cancelled, prior to shipment! Therefore, all fee's charged by American Express, will be deducted from the cancellation refund. Any and all cancellations must be submitted in writing, via e-mail, so that all parties have written documentation of the order cancellation and that all parties are aware of the terms of Air Beds Unlimited, cancellation policy.
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30 Night Sleep Trial:
Choosing a new Sleep System is one of the most important decisions one can make. After all, YOU SPEND 1/3 OF YOUR LIFE IN BED! When you have the quality of products that Air Beds Unlimited has, we can comfortably and without hesitation, offer our customers a true 30 Night Sleep Trial!
Our 30 Night Sleep Trial is a good faith trial! This means we will allow our customers to use our Air Beds for a maximum of 30 Nights but we expect the customers to use their Air Bed, in good faith, for the minimum of 20 Nights. If you are expecting our Air Beds to immediately cure chronic physical problems or if you are not willing to give your New Air Bed and Body a minimum of 20 Nights to adjust, may we politely suggest, that you do not buy one of our Air Beds!
Our 30 Night Sleep Trial/Limited Return Policy is this:
If after a Minimum of 20 Nights and no more than 30 Nights, the customer is not completely satisfied with their Air Bed Purchase, they may return the Air Bed, at the customers expense, to our 3rd party return warehouse in Denver, CO (see below) There will also be a minimal $75.00 return fee. There is No 30 Night Sleep Trial on Parts or Accessories. After receipt and inspection of the returned items, the customer will be issued a refund, to their original form of payment. You will not be deducted for the original shipping charges to you!*
A natural question is, What is your Air Bed return rate? Our return rate is incredibly low, < 1/4 of 1 percent and we realize that there is no such thing as the perfect product for everyone.
Sleeping on an Air Bed is a unique experience and is quite different compared to sleeping on a conventional "Spring" bed. So, we ask you, our customers, to please communicate, as soon as as the need may arise, any concerns or questions that you may have about sleeping on your new Air Bed. (We recommend a minimum of 5-7 nights between firmness changes). There is no "Magic Number" that your body will immediately find, although it can happen. The majority of our customers, that have Digital Readouts, sleep between 20-25 mm/Hg, using our settings. Customers who have shoulder and/or hip issues normally find relief at between 15-20 mm/Hg, though everyone's needs are unique. Our sleep consultants have been involved with our Air Bed Technology for Years and we can help advise you, how to optimize our Air Beds, for any of your "Individual" needs.
There are also NO Sleep Studies that show that the body needs an acclimation period of 4-6 weeks, to start feeling the benefits of a new sleep surface. If the bed is properly adjusted and used correctly (5-7 nights between adjustments), your body will know within 30 Nights! Why should you have to wait for 60-90+ Days to return a product that does not work for you! There is no advantage to you, the consumer, to have to wait for an extended period of time, to return a product that is not right for you!
**What is Not Covered Under
The 30 Night Sleep Trial/Return Policy**
Adjustable, "Electric" Bed Frames, Wooden Foundations, RV Air Beds, Bed Legs, Accessories, Replacement Parts, Special Orders, Mattress Pads/Protectors, ChiliPads, Pillows, Linens, all Free or Giveaway products, Incorrect Orders Placed by the Customer, Directly Thru Our Website, (In order to help minimize order/shipping mistakes, please inspect your e-mailed Order Confirmation thoroughly and notify us of any errors or questions). "Special" Delivery Needs, "White Glove" and "Threshold" Delivery Charges are also Not Covered Under the 30 Night Sleep Trial/Return Policy and are therefore, NOT RETURNABLE OR REFUNDABLE.
Order Return Process and Procedures:
No merchandise may be returned, without a Return Merchandise Authorization (RMA). No RMA's will be Issued or Considered, PRIOR to the 20 Night Minimum Sleep Trial Period or AFTER the 30 Night Maximum Sleep Trial Period. The 30 Night Sleep Trial begins the first night you receive your new Air Bed. It is the customers responsibility to contact Air Beds Unlimited, via e-mail , for the RMA, On or After the Minimum 20 Night Trial has concluded and On or Before the 30 Night Trial Deadline has Expired. By corresponding a RMA request only via e-mail, all parties are aware in writing, of the requested return, the date of the request and the terms of the RMA. The RMA will be issued within 7 BUSINESS DAYS of Receipt of the E-Mailed RMA Request. Returns Must Be Received or In Route to our Return Warehouse (see return warehouse below), No Later Than 7 BUSINESS DAYS (weather permitting), after issuance of the RMA. Also, Absolutely NO C.O.D RETURN SHIPMENTS WILL BE ACCEPTED at or by our Return Warehouse!! If a Bed is returned without a RMA or after the 7 Business Day Return/In Route Window, the return may be subject to an additional 30% Unauthorized Return Fee. (We had someone try to return a bed 7 months after the RMA was issued! Also, weather and other considerations can be taken into account.) THERE ARE ABSOLUTELY NO REFUND PROVISIONS AFTER THE CUSTOMER HAS HAD THEIR AIR BED(S) FOR 30 NIGHTS! After the initial 30 Nights, all product issues will be handled under the "Limited Warranty" provisions of the products. It is the customer's responsibility to arrange return delivery, back to the return warehouse in Denver, CO (see below)! That way there is no semblance of any conflicts of interest. All returned merchandise must be, but not limited to, original condition, unsoiled, sanitary, smoke free, undamaged and packed in original cartons and packaging, with all tags in place. A mattress pad/protector WILL NOT BLOCK SMOKE. We would suggest that all returns be insured against loss and freight damage. If a returned Air Bed is found to be freight damaged upon it's arrival, it is the customers responsibility to file any freight claims necessary. The return warehouse will have noted any visible damage upon the return delivery. All Returns Will Be Thoroughly Inspected, Upon Receipt, For Any Damage or Unacceptable Condition, Prior to a Refund Being Issued. If a returned product is found to be damaged/unacceptable (except freight damage), Specialty Sleep Services will provide complete documentation as to why, after the thorough inspection, the return was found to have been damaged or ruled unacceptable for return and why there will be no refunds for damaged/unacceptable returns.
Specialty Sleep Services
4785 Elati Street Unit #2
Denver, CO 80216
Phone: 303 296-0953
Refunds for returns and cancellations will be issued to the original method of payment, within approximately 14 Business Days, after receipt at our third party return warehouse and after a thorough inspection. If an American Express Card has been used for payment, American Express keeps all merchant charges, even if an order has been cancelled, prior to shipment! Unfortunately therefore, all merchant fee's charged by American Express, will be deducted from the RMA refund or any other AMEX refund. This is not the case with any other type of credit card. We are more than happy to offer such a sleep trial because we manufacture a product that instills TRUE QUALITY AND CRAFTSMANSHIP. And because A COMPANY THAT HAS BEEN IN BUSINESS 37 YEARS BACKS YOU, we are proud to offer the following warranties.
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All of our Ultimate Sleep Systems Air Mattress cloth components have a Limited 2-5 Year Full, Replacement, Warranty and a Limited 10-25 Year, Prorated, Replacement Warranty, against any defects in workmanship or materials, depending on your particular Air Bed Series. Remember a warranty is only as good as the company behind it. All of our Ultimate Sleep System Air Bed components have the following factory warranty.
Should there be a material defect that requires service during the first 5 Years, Air Beds Unlimited will repair or replace (at our option) the cloth/material products of your Air Bed, at no charge (freight charges will apply). The "Healthy Vapor Barrier" is not covered under the terms of the Limited warranties. The limited, prorated, limited warranty on the cloth parts of our Air Beds ranges from 10-25 years. The Vulcanized Rubber, Air Chambers, Digital Ultra and S.Q. Air Inflators have a limited 3 year replacement warranty and an extended, prorated, 20 year limited warranty (freight charges will apply). The Eclipse, Spectrum and Digital Deluxe Air Inflators, have a 2 year, limited replacement warranty and an extended, prorated, 20 year warranty (freight charges will apply). If there is any warranty replacements within the first 30 days after your product is received, on any of our Air Bed components, there will be no freight charges for the replacement parts. After the first 30 days and through the Limited Warranty Period, it is the customers responsibility to pay for the freight charges, to and from, for the warranted item. Be aware that there is legally no such thing as a "Life Time Warranty". If service is required from a defect after the Limited Warranty period and up to 25 year prorated portion of the warranty, Air Beds Unlimited will replace or repair (at our option) at a pro rata charge, based on the number of years in use, length of warranty and current cost of component replacement. Again, it is the customer's responsibility to pay for all freight/shipping charges incurred with warranty replacement (except the first 30 days). If a part is replaced under the terms of the Limited WARRANTY and the returned, warrantable part is found to be damaged or abused, upon inspection of our warranty department, it will become the customers responsibility to repair or pay for the damaged, returned part (e.g.; Chewed wires, crushed/broken remote controls, punctured air chambers, etc.). If that part is not repairable (e.g.: punctured air chambers, fried pumps, due to abuse or acts of god), it becomes the customers responsibly to pay for the prorated replacement cost, of the damaged part. Not all of the warranty terms are outlined in this statement. Complete explanations of all of Air Beds Unlimited Limited Warranties will be included with all Air Bed, Adjustable Frame and Parts orders. Leggett and Platt will be responsible for all warranty needs for their products. You original confirmation will serve as your official receipt, so we recommend that you save it for your future records. Please remember a warranty is only as good as the company that backs it up. We have been here for our customers in the past, we are here today and we will be here in the future!
What will void this warranty? Sale or transfer of the warranted product or component. Misuse or abuse of warranted product or component. Tampering with or opening the warranted product or component. Limitations: Air Beds Unlimited reserves the right not to repair or replace any product or component if is returned in unsanitary condition.
Air Beds Unlimited, at their discretion, reserves the right to substitute material of equal or greater value. Air Beds Unlimited reserves the right not to repair or replace a product or component that has been judged as normal wear and tear. What is not covered: Acts of God, such as, but not limited to, lightning, a flood, tornado, fire, etc. Damage from misuse or abuse of the warranted product or component. Damage from tampering with or opening product or components are also not covered under any parts of the Warranty.
If a warranty or any other question should arise, we ask that you contact us immediately, either by phone(1 866 925-3737 Ext.2) or via e-mail. Please have your original order number for reference or the date your Air Bed was purchased, so that we may better serve you.
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